Our Promise to you.
The Accident People is committed to provide a high standard of service to our customers at all times. We are a customer focused organisation, this mean we will always put you at the heart of our business.
We Will
· Treat you and everyone that contact us with respect, considerately and fairly
· Ensure your claim through us is simple, fast and easy
· Answer your letters, emails promptly
· Answer telephone calls quickly and deal with your enquiry professionally
· Communicate in plain language and with minimum legal jargon
However, we understand that things can go wrong from time to time. You can complaint to The Accident people if you are not happy with any aspect of our service.
How we handle complaints:
1. We will send a written acknowledgment of the complaint with in 5 working days.
2. We will inform you of the name of the person handling your compliant and their contact details.
3. We will carefully look into your claim.
4. We will resolve your compliant with in 4 weeks. However if we need further time to get to the bottom of the compliant then we will write to tell you about any delays and when we expect to resolve it.
5. We will Inform you who to contact if you are still unhappy with the final outcome.
The Accident People is registered under The Data Protection Act 1998. We respect your right to confidentiality.
How to complain:
By Post:
Complaints Officer
The Accident People
Sorby House
1st Floor
42 Spital Hill
Sheffield
South Yorkshire
S4 7LG
call us today to find out free if you can claim. 0800 0345 150
Regulated by the Ministry of Justice in respect of regulated claims management activities: Authorisation no: CRM26398
| 
